Interactive Voice Response

Trapeze makes it easier to offer accurate information and interactive communication services to the public transit industry through a variety of media including automated phone (IVR) systems. Our IVR solution enables passengers to access next bus and schedule information, faring, special bulletins and policy information on the telephone without speaking with a customer service representative.

Agencies can save time and money through clients using the phone for automatic and real-time reminders for upcoming scheduled demand response trips. This service helps to eliminate no shows, missed trips; as well as saving on call centre operating costs

Available Solutions

Public Transport

Trapeze offers the following solutions for Public Transport:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
  • Business Intelligence
  • Finance and Contracts
• Scheduling
  • Fixed Route
  • Demand Response
  • Flex Services
  • Coordinated Transport
  • Mainstream and School SEN
• Operations
  • Duty Allocation
  • Onboard Systems
  • Real-Time Dispatch
  • Operator Training
  • Fuel Monitoring
  • Fleet Management
• Passenger Information
  • Call Centre Trip Planning
  • Customer Relationship Management
  • On Screen Displays
  • Stop Post and Timetable Publishing
  • Interactive Voice Response
  • Web Technologies
  • SMS Mobile Services