Customer Relationship Management
The Trapeze passenger relationship management software solution makes it easier for your passengers to share their opinions and experiences can result in better information and more effective response. It uses automatic vehicle location (AVL) or mobile data terminals (MDTs) to deliver real-time service information to passengers and agents.
Our CRM solutions allows passengers to file complaints or commendations via the Web and monitor your customer service department’s response. It extends the reach of your Trapeze passenger relationship management software to the Web and enables your organisation to more efficiently capture, manage and follow up on feedback.
