Call Centre Trip Planning

Trapeze offers call centre trip planning software solutions such as Interactive Voice Response (IVR), Internet based (Web) and Short Message Service (SMS) solutions that automate the exchange of information without putting a burden on your call centre resources. Customers can book trips when convenient, not just when the call centre is staffed. When used in conjunction with mobile vehicle communications, the information provided is always accurate and up to date. Riders can also be automatically notified of service updates as they occur.

Available Solutions

Public Transport

Trapeze offers the following solutions for Public Transport:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
  • Business Intelligence
  • Finance and Contracts
• Scheduling
  • Fixed Route
  • Demand Response
  • Flex Services
  • Coordinated Transport
  • Mainstream and School SEN
• Operations
  • Duty Allocation
  • Onboard Systems
  • Real-Time Dispatch
  • Operator Training
  • Fuel Monitoring
  • Fleet Management
• Passenger Information
  • Call Centre Trip Planning
  • Customer Relationship Management
  • On Screen Displays
  • Stop Post and Timetable Publishing
  • Interactive Voice Response
  • Web Technologies
  • SMS Mobile Services