Squeezed by intense competition and continued economic pressures, modern bus operators have to make the most of available staff and reduce operational costs wherever possible. We are also seeing an increasing trend towards challenging the traditional image of bus travel, and improving passenger experience so as to increase ridership.
"We have made significant savings since we introduced DAS"
- Nick Newcombe, GM, National Express,West MidlandsFull story »
"Cardiff’s traffic office is a sea of calm"
- Debbie Newton, Assistant Head of Operations, Cardiff BusFull story »
"We had anticipated savings of 10 - 12% but ended up with more than 25%.”
- Einar Kristjánsson, Head of Planning and Service, StrætóFull story »
Challenges for Commercial Operators
- Making the most of Available Staff (Creating Public Transport Superheroes)
- Reduce your Operational Costs
- Increase Ridership
- Raise the Public’s Confidence in Public Transport
- Manage Duties and Drivers
- Managing and Maintaining your Vehicles
- Consolidate In-Vehicle Hardware
- Integrate my IT/Operational Systems
- Promote my Business / Manage my Brand
Making the most of Available Staff (Creating Public Transport Superheroes)
Has there ever been a more challenging time to be a UK bus operator? Intense competition and continued economic pressures have squeezed margins, resulting in a seemingly endless quest for ever more efficient processes. As team sizes reduce, staff remain under pressure to deliver…Learn more »
Reduce your Operational Costs
Operational costs are an unavoidable by-product of running a bus company – and when you have hundreds or even thousands of vehicles and drivers, those costs can be astronomical. However, there’s a significant upside to having astronomical operational costs: it creates huge potential…Learn more »
The drive to increase bus ridership is one of biggest challenges bus operators face, because in most instances you’re not (only) competing with other transport providers; you’re competing with the car that’s sat in the drive.
However, car ownership is becoming more expensive by the…Learn more »
Raise the Public’s Confidence in Public Transport
Public confidence is the most fragile element of our public transport infrastructure: after all, it only takes one piece of poor information; one bus that doesn’t turn up; or one road traffic incident to completely undermine weeks or even months of otherwise faultless service.… Learn more »
Manage Duties and Drivers
The planning and delivery of scheduled services is one of the most challenging tasks for any bus operator. Aside from the daily requirement to deal with scheduled and unscheduled absences that enables services to run, the allocation team also has to observe driving hours…Learn more »
Managing and Maintaining your Vehicles
With many operators running hundreds or even thousands of buses, the task of managing and maintaining vehicles is fraught with difficulty – and any resulting inefficiencies can have extremely significant implications.
Trapeze technology ensures vehicles are allocated…Learn more »
Consolidate In-Vehicle Hardware
From ticket machines to CCTV cameras and customer wi-fi systems, via passenger counting systems and destination blinds: our buses are becoming home to an almost endless collection of boxes and oh so much cabling.
Convergence technologies have streamlined our personal lives to the…Learn more »
Integrate my IT/Operational Systems
Running operations as efficiently as possible is absolutely paramount, so keeping control of overheads is a daily concern. Finding capital in the current financial environment is also a real problem; each of your operational and passenger information systems have differing ICT…Learn more »
Promote my Business / Manage my Brand
Whether you are looking to promote bus travel in general or differentiate your service from those supplied by others, brand management is critical to the success of any bus operator. In the past, bus travel has suffered something of an image problem but we are now witnessing the…Learn more »