Streamlining staff communications: the supervisor toolkitThe Trapeze Team | May 18, 2016
Tags: Local authority |
When it comes to managing your fleet effectively, your supervisors (fleet managers) need to know everything and anything about both your vehicles and drivers. Yet traditional means of keeping track of vehicle condition, as well as driver itineries and so on, are increasingly restrictive and outdated.
Indeed, while most transport professionals would agree that supervisors require flexibility and agility to respond to situations, issues and challenges that may arise, the unfortunate reality today is that they don’t have this freedom. In fact, supervisors often find themselves forced to rely on old working processes and tools, which slow operations down, limit their ability to work effectively, and ultimately negatively impact on the services your customers receive.
To illustrate this point, consider the current tools supervisors often have to rely on. Often, these will be simple paper-based solutions, with supervisors carrying a briefcase of checklists and forms, cameras and film, along with various items of necessary stationary which they must carry with them wherever they go. And with these, they will also likely use radio or mobile phones as the primary means for contacting drivers during the day.
All of these solutions clearly carry with them the potential for costly miscommunication and human error. Forms can be lost or misplaced – or filled in incorrectly – while telephone or radio communication can prove an ineffective means of engaging with staff, and important messages can get lost in translation.
Without the best tools for the job, supervisors can therefore struggle to manage their fleets effectively. And this can have a serious impact on a range of fleet-related issues. Damage to vehicles go unnoticed, unchecked and unregistered – leading to potential safety issues, as well as higher maintenance and repair costs down the line (when originally small faults are left so long they develop into much more serious issues). On top of this, other fleet inefficiencies can creep in, such as increased vehicle mileage and fuel consumption.
But perhaps the most dangerous risk that can result from such a situation is a reduction in the quality of service passengers receive. This can occur as those services which aren’t supervised effectively gradually become less reliable.
So, what can be done to overcome such challenges?
Well, advances in modern technology present organisations with the opportunity to revolutionise the way supervisors supervise; streamlining processes and increasing efficiency.
Trapeze’s SupervisorMate, for instance, allows supervisors to track, in real-time, the location, status and activities of each vehicle in their fleet, using handheld tablet computers or smartphones. By utilising mobile technology in this way, supervisors are given all the tools they need in one, easy to carry and easy to manage place – enabling them to dispose of the old paper-based systems which saw them forced to carry unnecessary amounts of stationary and equipment.
And because the system enables supervisors to easily identify routes not running to schedule or any service-related challenges, supervisors can respond to these issues quickly and effectively – resolving them before they impact the service passengers receive.
In an increasingly challenging financial landscape, transport organisations require cost-effective solutions that enable their supervisors to manage their fleets more efficiently. So isn’t it time we began taking steps away from the old tools and toolkits supervisors once relied on, and toward a bright new future built on modern technology?
Find out more about how SupervisorMate can help your organisation here.
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