Are Your Drivers Being Paid Correctly?

The Trapeze Team | September 14, 2018

Can you honestly say you know your drivers are paid the right amount each month?

It’s a simple question, but surprisingly difficult to answer. To illustrate: we recently met a prospective customer who revealed that they have no way of interrogating their driver payments.


Increasing ridership through passenger information: it’s about trust

The Trapeze Team | March 23, 2017

Effective delivery of passenger information is all about trust. Just look at Transport for London (TfL), which serves over 70 million unique users, receives more than 250 million visits and continues to increase year on year – despite not offering any form of passenger information…

Tackling congestion? Better Traffic Light Priority is critical

The Trapeze Team | March 20, 2017

What is Traffic Light Priority?

Traffic Light Priority (TLP) reduces the impact of congestion by offering buses priority through junctions. This helps to promote modal shift by improving the speed of bus services relative to private vehicles. Furthermore, local operators can run…

It’s time to improve travel information for the visually impaired

The Trapeze Team | November 07, 2016

We were interested to note that Virgin trains has launched an in-station navigation app for visually impaired passengers. This is a welcome development, since travel information has long been a source of frustration for many partially sighted users of public transport.


Driver shortages – and what to do about them

The Trapeze Team | August 31, 2016

Are you worried about driver engagement and turnover levels? CILT’s Bus & Coach Driver Shortage Survey results suggest that enhanced rewards, improved industry image, increased corporate social responsibility and improved relations between employers and employees are part of the…

Driver Training: Let’s support our drivers!

The Trapeze Team | August 26, 2016

We all know that staff training is incredibly important – that is as true for bus operators as almost every other business. There are different approaches of course, and while training is widely seen as a supportive tool for staff development and retention, maybe technology has…

The Bus Services Bill - will franchising plans solve the problem of customer retention?

The Trapeze Team | July 07, 2016

The Bus Services Bill, which promises to deliver better journeys for passengers and reduce rush hour congestion, is currently being considered by parliament. So what does it mean for transport providers and industry suppliers?

First announced in the Queen’s Speech in February…

Catch the Bus Week: 5 reasons to get on board!

The Trapeze Team | July 04, 2016

Today sees the start of Catch the Bus Week and here are five reasons why you should get on board.

Trapeze clients win big at the Scottish Transport Awards

The Trapeze Team | June 20, 2016

The Scottish Transport Awards offer a welcome opportunity to celebrate the brightest and the best in the industry. Held in Glasgow on June 16, the 2016 event showcased transport providers acting as innovators, driving change and encouraging progress, by utilising the latest…

Scottish Transport Awards success for Aberdeenshire Council

The Trapeze Team | June 17, 2016

Keeping pace with increasing passenger demands is a critical element of successful public transport – a point highlighted at Transport Times’ 2016 Scottish Transport Awards, where Aberdeenshire Council claimed the top Local Authority accolade: Local Transport Authority of the Year.…

DRT and Chaotic Disruption to Passenger Transport

Andrew Fish | May 26, 2016

In the world of public transport, fundamental shifts in the way the industry is designed and how it operates do not come easily. It’s probably fair to say that innovation in our sector can be slow and incremental – occurring gradually over time due to restrictions and limitations…

Streamlining staff communications: the supervisor toolkit

The Trapeze Team | May 18, 2016

When it comes to managing your fleet effectively, your supervisors (fleet managers) need to know everything and anything about both your vehicles and drivers. Yet traditional means of keeping track of vehicle condition, as well as driver itineries and so on, are increasingly…

One site to rule them all: Traveline Scotland’s passenger information revolution

The Trapeze Team | April 08, 2016

We are in a period of rapid change in the UK transport sector – especially in the areas of customer service and information – as organisations strive to meet developing trends and ever-increasing passenger demands.

One organisation that continues to evolve to meet these demands is…

Public transport tales from Singapore

Pete Adney | March 23, 2016

Those of you who know me will know that I am a bus man. Having worked in the UK bus industry for thirty years, I was starting to think that there wasn’t much that could surprise me. I’ve seen bus depots of all sizes and shapes, I’ve worked with bus operators of all sizes with all…

11 DAS reports for driver retention

Pete Adney | March 22, 2016

As we recently explained, it costs around £3,500 to train a new bus driver – and almost half of them leave within 12 weeks. Those are staggering – and frightening – statistics.

Clearly driver retention is a huge issue with many contributory elements. But at the same time, there…

Is driver attrition killing your business?

Pete Adney | March 15, 2016

The key to providing high quality passenger transportation – and a viable alternative to the car – is availability of dedicated, well-trained bus drivers who can deliver safe, reliable bus services.

Driver turnover affects a bus operator’s ability to achieve this vital objective –…

2016 Predictions in Local Authority and Demand Response Transport

Andrew Fish | March 07, 2016

2015 witnessed some fascinating developments in demand responsive transport and within Local Authority transport departments. As we are now well into 2016 I therefore wanted to take the opportunity to identify the trends we can expect to see in the year ahead. Let’s take a look.

A year in demand responsive transport: reflections on 2015

Andrew Fish | February 24, 2016

Looking back to this time last year, it’s fascinating to see which of the predictions I made in 2015 have come true. Before we look forward to the year ahead, I wanted to quickly review these predictions, and to evaluate which ones have come true, and which ones still might…

2016 Predictions in Bus Operations

Pete Adney | February 10, 2016

Looking back to this time last year, it’s fascinating to see which of the predictions I made in 2015 have come true for UK bus operators – and which are still ongoing. With this in mind, I wanted to make some further predictions about trends we can expect to see in 2016 – and…

Off the buses: Reversing the decline in UK bus use

The Trapeze Team | January 26, 2016

How can we increase bus patronage? With a recent BBC article reporting that bus use is falling across two thirds of English councils, this is a critical question for public stakeholders across the country. Fortunately, there are some positive answers here – and steps we can take to…

2016 Predictions in Passenger Information

Paul Everson | January 15, 2016

Last year saw a number of fascinating developments in passenger information and, as we look to the year ahead, I wanted to make some further predictions about trends we can expect to see in 2016 – and highlight areas that industry professionals will want to keep an eye on…

A year in passenger information: reflections on 2015

Paul Everson | January 15, 2016

At the start of last year, I made a number of predictions about trends in passenger information that we were likely to see develop over the course of the year. As we move into 2016, I thought it would be interesting to reflect back on these predictions, and see how much of what I…

Total Transport: Facing challenges together

The Trapeze Team | January 14, 2016

At the 2015 Trapeze UK Conference, Lindsay Linder Project Manager for the North East Lincolnshire Total Transport investigative study  provided a fascinating insight into some of the challenges faced by Local Authorities in putting together an effective Total Transport strategy.

Talking the talk: Revolutionising communications in demand responsive transport

Andrew Fish | December 15, 2015

At the recent Trapeze UK Conference I noticed a great deal of discussion relating to technologies that support Demand Responsive Transport (DRT) services. One particularly hot topic was the ways in which DRT teams communicate, and the processes and tools used to deliver…

Demand Responsive Transport: To schedule or not to schedule?

The Trapeze Team | December 11, 2015

When it comes to effectively scheduling transport services, have we been asking the wrong questions? Have we been looking at the challenges and opportunities from the wrong angle?

Those were just two of the perplexing questions raised by Mark Lee during his intriguing session ‘…

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